- My key is invalid: If you see an error message indicating that your key may be invalid, please check for the following: Are you activating the product on the proper platform? Have you copied the key properly?
- My key is region locked: If you see an error message suggesting that your key code can’t be activated in your region, please make sure to check first if you purchased your key for the correct region (by checking the product page on uquid.com). Some of the products sold on Uquid.com have regional restrictions and can be activated only in certain regions or countries.
-My key has already been used: If the error message suggests that your key code has been used already:
Log out of your account and log back in, then check your library again. If you tried to enter your key multiple times, it may be that you activated it already but didn’t see the game in your library yet; If the key you are trying to activate is for a DLC, it could be listed separately from the main game in your library. Make sure to check your library for DLCs or start the game to see if the code didn’t work already for you.
- My key has been revoked: If you receive an information that your key code has been deactivated by the developer of the game, please contact us immediately and let us know of what happened with your key.