If you have problems paying for your items or if you receive an error message at checkout, try the following troubleshooting tips to resolve the issue:
- Check you've entered your payment details correctly.
- Make sure your billing address matches the address on your payment method.
- Try checking out on another device.
- Try checking out on another browser. You can also try signing out, clearing your cache and cookies, and signing in again before trying to check out again.
- Make sure your payment method hasn't expired. For example, if you're paying with a credit or debit card, check the expiry date on the card.
- If you're using a new credit or debit card, you may need to activate the card before you can use it. We recommend contacting your bank or card issuer for instructions.