The information we need to best assist you: 

  • Your name
  • Location
  • Email address
  • Your social media to quick support you. Such as: Telegram username, Whatsapp, ...
  • Account Code / Account ID
  • Order ID / Order Number
  • Problem details


The more information you provide, the easier it will be for us to assist you, and the quicker the support process will be !!!


UQUID Support Channels:


You can send the above information to us via the following channels:


Problem Solving Time:


  • We usually reply to your message within 1 hour
  • For normal cases, we will check and resolve the issue within 24 hours
  • For special cases involving 3rd parties such as sellers, suppliers, partners, carriers, operators, ... we need longer time to check and receive feedback from 3rd parties, so the support time will take 2 - 3 days (related to TopUp) and 3 - 7 days (related to Gamecards, Giftcards, ...). However, we are working hard to resolve your issue as soon as we can!
  • For very important / urgent cases, we will immediately report to the BOD (Board of Director), and solve it quickly within 12 hours


You can rest assured, as long as the transaction is completed, we will 100% solve the problem or refund you !!!