How do I sign up for Auto Top-Up with my phone?

It's easy to sign up for Auto Top-Up with our automated phone system. Here's how:

  1. Dial *611 from your phone or call 1 800 575-9090.
  2. Press 3 for Account Changes.
  3. Press 4 for Personal Account Settings.
  4. Press 2 for Manage Credit Card Info (If no credit card is on file, you will be prompted to add one).
  5. Press 3 for the Automatic Monthly Top-Up Option or press 4 for the Automatic Low Balance Option.

How do I make a one-time top-up online?

There are a couple of ways to make a one-time top-up online:

  • Top up through your MyRogers account
  • Top up on the Pay As You Go Online Top-Up page

Keep in mind that before you can make a one-time top-up with your credit card, you'll first need to register a credit card to your Pay As You Go account.

Making a one-time top-up online through MyRogers

Follow these steps to make a one-time top-up through your MyRogers account:

  1. Sign in to your MyRogersaccount.
    • If you're experiencing difficulties signing in, you can recover your MyRogers username or password.
    • Don't have a MyRogers account? Register one to manage your services.
  2. From the Overview tab, select Top Up Now.
  3. In the Top Up my Account Balance window, choose from 3 payment options (i.e. Pay As You Go voucher, Interac Online*, Credit Card**) and select CONTINUE.
    • Note: If you've selected Pay As You Go voucher as your top-up payment option, enter the 14-digit voucher number, then select VALIDATE before selecting CONTINUE.
  4. Fill in any required details pertinent to your payment method.
  5. Follow the onscreen instructions to complete your one-time top-up.

*If your debit card has both the Interac logo and a Visa Debit or Debit MasterCard logo, depending on your banking institution you may or may not be able to make a one-time top up with your debit card.

**The credit card payment service does not accept cards with both the Interac logo and a Visa Debit or Debit MasterCard logo.

Making a one-time top-up online through the Top-Up page

Before you get started, you'll need:

  • To register a credit card to your Pay As you Go account.
  • Your Pay As you Go phone number and PIN code on hand.

Once you've got all that in place, follow the steps below:

  1. Go to the Pay As You Go Online Top-Up page.
  2. Enter your Phone Number and 4-digit Passcode, then select Go.
  3. Under TOP UP MY ACCOUNT BALANCE, choose from 3 payment options (i.e. Pay As You Go voucher, Interac Online*, Credit Card**) and select CONTINUE.
    • Note: If you've selected Pay As You Go voucher as your top-up payment option, enter the 14-digit voucher number, then select VALIDATE before selecting CONTINUE.
  4. Fill in any required details pertinent to your payment method.
  5. Follow the onscreen instructions to complete your one-time top-up.

*If your debit card has both the Interac logo and a Visa Debit or Debit MasterCard logo, depending on your banking institution you may or may not be able to make a one-time top up with your debit card.

**The credit card payment service does not accept cards with both the Interac logo and a Visa Debit or Debit MasterCard logo.

Top up via the automated phone system

  1. Dial *611 from your phone or call 1 800 575-9090.
  2. Press 1 for Top-Up.
  3. Press 1 to top up by voucher or press 2 to top up by credit card (Debit top-up not available).

Top up using your phone with a Pay As You Go voucher

  1. From your phone, dial *114* followed by the 14 digit voucher number and the pound sign (#), e.g.: *114*12345678901234#
  2. Press Send(or, alternately, tap your smartphone's phone icon).

    Important: Key in all characters at once with no commas or spaces before pressing Send (or tapping your smartphone's phone icon).

Pay As You Go vouchers are available at any Rogers store and thousands of retailers across the country. Visit our Pay As You Go vouchers page for more information.

Top up by dialling star code shortcuts from your prepaid phone:

Dial the star code for your top-up method:

  • *868 – Using a voucher
  • *110 – Top up $10 with a credit card
  • *120 – Top up $20 with a credit card
  • *130 – Top up $30 with a credit card
  • *100 – Top up $100 with a credit card