Once you successfully made the purchase of a Steam Key on Uquid, you will be given a digital 15-digit code. Learn how to activate your Steam Key by following this quick and easy guide!


Step 1: Log in to your Steam account.


Step 2: Click "ADD A GAME" at the bottom left corner. You will get 3 options, from which you need to select the "Activate a Product on Steam" option.


Step 3: After the Product Activation window pops up, select "Next".


Step 4: Select the "I Agree" option since Steam Subscriber Agreement needs to be agreed upon in order to continue. 


Step 5: Enter your Game Key in the Product Code field, then click "Next".


Step 6: Proceed with the installation by double-clicking the game in your library.


Common Issue that you could encounter with the gift card: 

1. Redemption link phone number input issue. 

- If you encounter any issues with collecting your Steam code using the redemption link sent to you via email from shop.uquid.com, please follow these steps:

a. Ensure Regional Matching:

Verify that your phone number matches the region of the gift card. For example, if you have received an Indonesia Steam redemption link, you must input an Indonesian phone number into the link.

Input your phone number into the redemption link provided in the email.

Click on the "Submit" button to proceed.

2. Redeemed/Used code: 

If you encounter an issue with a used or redeemed Steam key that you purchased from Uquid, follow these steps to request a refund or replacement:


  • Contact Uquid Support Team: It's essential to reach out to our support team as soon as possible for assistance. You can contact us via Telegram by messaging @uquidcs2 or by creating a support ticket on our website.


  • Reach Out to Steam Support: To assist our support team in processing your refund or replacement, you must contact Steam support. Request the time of redemption for the Steam key you purchased from Uquid.


  • Take a Screenshot: Once you receive confirmation from Steam support regarding the time of redemption, take a screenshot of the conversation. Ensure that the Steam key and the time of redemption are clearly visible in the screenshot.


  • Send the Screenshot to Uquid: After taking the screenshot, send it back to our support team. This will provide us with the necessary information to process your refund or replacement request. Only Steam can confirm the time of redemption for the key since it was generated by them.


By following these steps, our support team will be able to assist you in obtaining a refund or replacement for your used or redeemed Steam key purchased from Uquid.