After making a successful Steam Card purchase on Uquid, you will receive a link in your mailbox. This guide will help you activate Steam Gift and get started with your new digital purchase.
Step 1: Open the link you received after your purchase and log in to your Steam account.
Step 2: Make sure to choose the same country as your store country found in the Steam account details.
Step 3: If not, choose the right one from the provided list and then press "Confirm Country".
Step 4: An automated system will add your Steam account to the friend list, please accept the invite.
Step 5: After you accept the invite, it will send you your purchased game as a gift.
Step 6: Accept the gift and enjoy your game!
Common Issue that you could encounter with the gift card:
1. Redemption link phone number input issue.
- If you encounter any issues with collecting your Steam code using the redemption link sent to you via email from shop.uquid.com, please follow these steps:
a. Ensure Regional Matching:
Verify that your phone number matches the region of the gift card. For example, if you have received an Indonesia Steam redemption link, you must input an Indonesian phone number into the link.
Input your phone number into the redemption link provided in the email.
Click on the "Submit" button to proceed.
2. Redeemed/Used code:
If you encounter an issue with a used or redeemed Steam key that you purchased from Uquid, follow these steps to request a refund or replacement:
Contact Uquid Support Team: It's essential to reach out to our support team as soon as possible for assistance. You can contact us via Telegram by messaging @uquidcs2 or by creating a support ticket on our website.
Reach Out to Steam Support: To assist our support team in processing your refund or replacement, you must contact Steam support. Request the time of redemption for the Steam key you purchased from Uquid.
Take a Screenshot: Once you receive confirmation from Steam support regarding the time of redemption, take a screenshot of the conversation. Ensure that the Steam key and the time of redemption are clearly visible in the screenshot.
Send the Screenshot to Uquid: After taking the screenshot, send it back to our support team. This will provide us with the necessary information to process your refund or replacement request. Only Steam can confirm the time of redemption for the key since it was generated by them.
By following these steps, our support team will be able to assist you in obtaining a refund or replacement for your used or redeemed Steam key purchased from Uquid.