Steam gift cards are a popular way to treat oneself or others to the vast world of digital gaming. However, like any digital transaction, issues can occasionally arise that require troubleshooting. Whether you're experiencing difficulties redeeming a card, encountering balance discrepancies, or facing other challenges, understanding common issues and their solutions can ensure a smooth gaming experience. In this article, we'll address common problems users face with Steam gift cards and provide practical solutions to resolve them.


1. Error: "There was an error redeeming the entered code"



  • Solutions:

- Make sure you submit the correct code

- Make sure your Steam account matches the region that the code offers


If the issue persists, please contact Uquid Support and provide the required information below:

1/ Screenshot of the error message with the URL, code, date and time visible.

2/ Screenshot of User account region settings

3/ Confirmation from Steam platform with the key visible.



2. Error: "The Steam wallet code has already been redeemed"


  • Solutions: In order to investigate the issue, please reach out Uquid Support and provide us:

1/ A full desktop & unedited screenshot of the error message with the key code, URL, date & time visible.

2/ Please contact Steam platform support from the account you tried to redeem the code, provide them the key, and ask for the exact time and date of when the key was activated. 

Once they respond, please send us the screenshot of your conversation with the key, date and time visible