The Vanilla eReward payment card offers a flexible and convenient method for managing finances and making online purchases. As a prepaid card, it ensures security and ease of use, making it an appealing choice for users aiming to control their spending. Our system confirms that the code we provide is pulled in real-time via the supplier’s API, ensuring the code's validity, unused status, and operational condition at the time of purchase.
In this article, we'll explore some of the typical problems users face with the Vanilla eReward payment card.
1. Error: "A system error has occurred. Please try again later"
You received the redemption link and tried to access it, but the card information does not appear. Please be aware that this payment card is region-blocked and can only be activated within the United States.
- Solution:
- Kindly check your Internet settings and ensure they are set to the USA region.
- Try again in 24 hours
For the most precise and personalized support regarding your specific card and its usage, we recommend contacting the bank's customer service department directly. Their dedicated team is equipped to help resolve the issue you are facing. You can find their contact information below:
CUSTOMER SERVICE CONTACT INFORMATION:
Address: P.O Box 826 Fortson, GA 31808
Website: YourRewardCard.com
Mail: consumed@incomm.com
Phone: Please call customer service representatives (US: 1-800-571-1376, CANADA: 1-800-652-9174) to set up a case and they will provide you an eight-digit case number.
2. Error: "The payment failed. Please try again, use a different payment card or payment method"
It seems like you're trying to intergrate your Vanilla payment card to Paypal. Please note that this card offers Shop In-Store with a digital wallet: Apple Pay, Samsung Pay, Google Pay and Fitbit Pay. But no option to be added to Paypal.
- Solution:
- When making payment, please make sure the balance of the your Payment card is more than the entire cost of the purchase, including taxes.
- Some transaction types require a hold of up to 20% above the purchase amount. See your Cardholder Agreement for more information
- Select 'Credit' as the Payment Method (do not select 'Gift Card')