Handling AstroPay Card issues can be quite frustrating, particularly when errors occur during redemption. This article covers common error messages users frequently encounter and provides straightforward, step-by-step solutions to help you address these problems effectively.
1. How can I redeem my AstroPay code?
You redeem your AstroPay code by paying with it on a partner website. To do this select AstroPay as your payment method and enter the code you've received from us.
2. Error "We were unable to process your deposit"
AstroPay Card recently updated their system, and as a result, the previous codes are no longer valid when redeeming on AstroPay OneTouch. You should now be seeing codes starting with "CITE_xxxxxxxx." Please ensure that you are using these new codes for your deposits.
3. No "Redeem Coupon" Option
If your account does not have the 'Redeem Coupon' option, you can redeem it by making a purchase or deposit on one of AstroPay's partner sites (betting or gaming platforms) that accept AstroPay vouchers as a payment method:
- Bet365
- 1xBet
- Betfair
- Casumo
- Casino 888
Visit one of these partner sites, select the deposit option, choose AstroPay as the payment method, enter the code, and the amount will be credited to your account on the partner site.
Once the amount has been successfully deposited, select AstroPay as the withdrawal method to transfer the funds to your AstroPay account.