At Uquid Shop, we strive to provide high-quality products and services. Due to the nature of digital products, a product key can only be returned for a refund if there is an issue with the product itself.
I. Refund Eligibility:
Final Sales: All sales are final and non-refundable.
Refunds: Issued only if there is a direct issue with the purchased product, such as an invalid or previously used key, code, or link. Proof of purchase is required for any refund requests.
Mobile Recharge: No returns or refunds once the order is completed. For any issues, contact Uquid Support within 72 hours of purchase.
Direct Top-up: Orders cannot be canceled after purchase.
Digital Products: All Gift Cards, Game Cards, Payment cards, or Vouchers from Uquid Shop are non-returnable. If you encounter issues with your purchase code or redemption process, contact Uquid Support.
II. Exclusions:
Refunds will not be provided for customer errors, such as purchasing the wrong product or changing your mind.
Payment Gateway Fees: Payment gateway fees are non-refundable.
For example, fees associated with Binance Pay are not eligible for refunds. However, some payment gateways, like Crypto.com Payment and Telegram Star, may allow refunds to your account balance.
III. Fraud Prevention:
We reserve the right to refuse a refund if we suspect fraudulent activity or misuse of our refund policy.
IMPORTANT NOTES:
Policy Updates: The refund policy may be updated without prior notice. We are not responsible for issues arising from customers being unaware of these changes.
Satisfaction Guarantee: No refunds are issued if you are dissatisfied with your order or change your mind after receiving it.
Support Contact: For questions or concerns, please contact our customer support team at support@uquid.freshdesk.com or via Telegram @uquidcs2.
Processing Time: Approved refunds will be processed within 3-5 business days.
This policy is subject to adjustments by Uquid to align with the operational standards based on the technical infrastructure of the provider and the compatibility of Uquid's e-commerce system.
We appreciate your understanding!
Uquid Shop