Quick self-check before contacting support



Step 1: Access your order

Your UQUID order message is sent based on how you checked out:



     Email ?
 Telegram?
→ Open your inbox & search for "UQUID Order Confirmation"

→ Check the message from @Uquidbot
Just open the message and tap the order link , then click ORDER DETAIL, and  SHOW KEY in the next page to see the key.





?  Can’t find the link?

→ Just log in at shop.uquid.com with your email or Telegram to view your order history. 

There, choose the order ID you want to check, click ORDER DETAIL, then SHOW KEY


Step 2: Understand your order status

 

✅ Completed
 

⏳ Executing
 

Executed: Cancel
Payment :Refund

⚠️Executed: Cancel
      Payment: Cancel 
 

    Clock with solid fillExecuted: Future
     Payment: Completed
 

Your order is ready!


 

→ Tap Order Detail
→ then Show Key
to get your key
 

Your order is processing.


 

→ Hang tight, it’ll be ready soon.
 

Our apologies - the order was cancelled.

 

→ Check your original wallet. 

No payment received.
 


→ Send your TX Hash ( coin & network)/ payment receipt to support.

The order will only be completed when you choose to activate it.

→ Click VIEW, and SHOW KEY in the next page, open the link & fill in the phone number to get order completed instantly.





 Still need help?


Contact our support team:

We’ll get back to you as soon as we’re online.