Quick self-check before contacting support
Step 1: Access your order
Your UQUID order message is sent based on how you checked out:
Email ? | Telegram? |
→ Open your inbox & search for "UQUID Order Confirmation" | → Check the message from @Uquidbot |
Just open the message and tap the order link , then click ORDER DETAIL, and SHOW KEY in the next page to see the key. |
? Can’t find the link?
→ Just log in at shop.uquid.com with your email or Telegram to view your order history.
There, choose the order ID you want to check, click ORDER DETAIL, then SHOW KEY
Step 2: Understand your order status
✅ Completed | ⏳ Executing | Executed: Cancel | ⚠️Executed: Cancel | |
Your order is ready! → Tap Order Detail | Your order is processing. → Hang tight, it’ll be ready soon. | Our apologies - the order was cancelled. → Check your original wallet. | No payment received.
| The order will only be completed when you choose to activate it. |
Still need help?
Contact our support team:
Email: support@uquid.freshdesk.com
Telegram: @uquidcs2
WhatsApp: Chat here
We’ll get back to you as soon as we’re online.