If you believe your account is compromised, change your password as soon as possible. If you can’t sign in, contact us immediately and we’ll help you secure your account.
If you can still sign in, take the following steps:
- Change your password immediately.
- Change your secret questions.
- Verify your contact information and payment details.
- Check your contact information, your shipping addresses, and your payment information.
- If anything was changed by the person who took over your account, change it back.
If you can’t sign in to your account:
- Contact us immediately.
- If someone used your account without your permission, you should contact your credit card company and your bank. You may want to file a police report.